Benchmarking: What It Is, Types, and How to Do It
Complete guide to benchmarking: what it is, the 4 main types, a step-by-step process, and how to compare your conversion rates with your industry...

Times have changed (and a lot). The digital environment is increasingly fast and unpredictable, and the old long-term formulas with stable results no longer work. Only companies willing to take risks and learn from mistakes will be agile and flexible enough to survive in the future.
That mindset of taking risks and testing does not always mean putting your entire digital business on the line. It is not all or nothing. Sometimes it is small bets, small tests where you can get your business to improve results step by step. And the best way to do it is with A/B tests.
In this article, we will explain what an A/B test is, how to do it step by step, and why it is the most effective method for optimizing your results without risking your business or completely changing your website.
Talking about an A/B test is not talking about any test where two different alternatives are offered. To truly understand it, you need to know that it is more than that. It is a methodology based on data and statistics.
An A/B test is a type of test carried out in a controlled, equal, and objective environment where two or more alternatives compete against each other, varying exclusively in a single variable with the aim of validating a specific hypothesis. It is a test that compares the different variants under equal conditions, obtaining statistically extrapolable results.
In other words: it is an experiment where part of a website's traffic sees variant A, while another proportional part sees variant B. There is only one variation between them and, if the data is statistically projectable, the winner is the one that generates an uplift in key metrics.
To fully understand it, sometimes it is more helpful to understand what it is not. Because not every test can be considered an A/B test:
It is not enough to know what it is and how to do it. It is also important to know when and why. An A/B test is a useful methodology for certain business objectives, but not all:
The key to this process is following the methodology exactly. A methodology that has been proven to work and is divided into the following steps:
The process of any A/B test starts with digital analytics. That is, reviewing your site or digital product data to identify where those friction areas are.
Data is the guide for any test. And it is thanks to them that a hypothesis is defined to be validated through the test. These hypotheses explore whether changing a certain variable will change any of the metrics or objectives.
In many cases, hypotheses can revolve around different variables: changing copy, an image, a button... Different options to achieve the same objective. But you must always choose one of them.
These tests are always carried out with a single variable. Only one change to measure its impact and draw firm, significant conclusions. Otherwise, if something works, it could be due to multiple factors.
When you have the variables defined, it is time to shape the test itself. It is essential to define the sample size and the percentage of traffic you want participating in it. The time it takes to draw representative conclusions depends on this.
Sometimes you cannot count on ideal traffic. Due to technical issues, business needs, or multiple tests running simultaneously... That does not mean the test is worthless; it will simply take longer.
The most important thing is to have good technical implementation of your A/B test. With it, you can collect data correctly, ensure the figures you handle are reliable, and that your conclusions are solid.
Something vitally important for success is having the right web traffic. You must always ensure that the volume of visits the test pages receive truly matches the initial design you made.
Finally, you must let the process work its magic. That is, activate it and wait to see how it evolves until you achieve results that are extrapolable to all your web traffic.
Sometimes tests do not reach the minimum significance to be conclusive. Whether due to traffic or other variables, these tests must be repeated in a different environment to get more solid data.
Although they are often used interchangeably, an A/B test and a multivariate test (MVT) are different methodologies with different uses:
| Feature | A/B test | Multivariate test |
|---|---|---|
| Variables that change | A single variable per test | Multiple variables simultaneously |
| Complexity | Low: control vs. variant | High: multiple combinations |
| Traffic needed | Moderate | Very high (grows exponentially with each variable) |
| Conclusions | Clear: you know exactly what caused the change | Complex: you identify interactions between variables |
| When to use it | Validating a specific hypothesis | Optimizing multiple elements at once on high-traffic sites |
In practice, A/B testing is the right choice for most businesses. Multivariate testing only makes sense when you have enough traffic to feed all combinations and when you need to understand how several elements interact with each other. If in doubt, always start with A/B tests.
One of the most frequent questions is how much traffic an A/B test needs to be reliable. The answer depends on three factors: your current conversion rate, the minimum uplift you want to detect, and the level of statistical confidence you need.
As a reference, here are indicative sample sizes per variant to detect a 10% relative uplift with 95% confidence:
| Current conversion rate | Visitors per variant | Estimated duration (1,000 visits/day) |
|---|---|---|
| 1% | 150,000 | 300 days |
| 2% | 75,000 | 150 days |
| 3% | 48,000 | 96 days |
| 5% | 28,000 | 56 days |
| 10% | 13,000 | 26 days |
These numbers explain why many SMBs need to be strategic with their tests: with low traffic, each test must be well-grounded in data and aimed at changes with high potential impact. Sample size calculators like CXL's or Evan Miller's help you plan the duration before launching the test.
Here are some real, measurable examples we have carried out at Boost with some of our clients. They show how, with just one A/B test and a single variant, we achieved completely compelling results:
Visual redesign of payment methods for Catalonia Hotels & Resorts: We restructured the presentation of payment methods in the mobile checkout as selectable visual cards with recognizable icons. Result -- This single modification achieved an 11.26% increase in conversion rate on mobile devices, demonstrating the impact of transparency at the most critical point of the funnel.
Sticky banner with free shipping and price for Goodies Nutrition: We added a fixed banner at the bottom of product pages on mobile with the message "Free next-day shipping," the discounted price, and the "Add to Cart" button. Result -- The Add to Cart rate doubled: from 7.17% to 13.67% (+91% improvement), with statistical significance at 99.91%.
Greater visibility of elements and benefits for Vortex Labs: We made the main button more visible and clarified the benefit of the value proposition from the first moment. Result -- We achieved an additional +10.58% increase in conversion, demonstrating that when the user quickly understands what to do and has fewer doubts at the start, they progress further in the application.
This type of testing is increasingly common in the digital environment. And as expected, there are many software options to carry them out. Each has different advantages and disadvantages, but regardless, the important thing is finding one that fits your needs:
Complete and limited plans -- Each tool offers different plan options. Depending on your traffic volume and the number of tests you want to run, you should find a plan that offers good value for money.
Direct connection with your web analytics -- As with other tools, sometimes data remains isolated and it is difficult to draw solid conclusions. For A/B tests, it is key to have a tool that truly connects with your data and lets you cross-reference it effectively.
Ideation and forecasting -- Finally, there are more or less comprehensive tools that offer hypothesis ideation and test design services, as well as greater capacity for predicting trends and user behaviors.
At Boost, we use Mida, a comprehensive tool that allows us to run multiple A/B tests with different clients, connecting with their own analytics and offering a complete end-to-end service.
Now that you know what an A/B test is and how to do it step by step, we invite you to start thinking about what you want to focus on. To do this, it is essential to do a good analysis or audit of your website to know where to start.
And you are in luck. With our Scan&Boost tool you can do a complete digital audit of your website in less than 2 minutes and completely free. You just need to enter your website and we will send you the complete analysis by email.
With that, you can jump to a well-organized and executed strategy. At Boost, we can help you achieve it in a matter of days.
Complete guide to benchmarking: what it is, the 4 main types, a step-by-step process, and how to compare your conversion rates with your industry...
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